Support Coordinator - DD Customer Service & Call Center - Culpeper, VA at Geebo

Support Coordinator - DD

Culpeper, VA Culpeper, VA Full-time Full-time From $60,000 a year From $60,000 a year GENERAL DEFINITION OF WORK:
FLSA Status:
Non-Exempt Assesses clients with intellectual/developmental disabilities by identifying needs and providing access to appropriate services from our agency and other agencies including service linkage, case monitoring and client advocacy functions; work is performed under regular supervision.
Essential Functions:
Facilitates, assesses and evaluates client services and needs in the home, hospital or clinic setting; presents options and services based upon a needs assessment.
Identify individuals who meet the criteria and provide enhanced case management according to the requirements.
Develops an individual service plan of care and services appropriate to the evaluation with the client/family consensus; reviews and updates service plans.
Submit referrals to the Regional Support Team in a timely manner for review prior to the client being placed in a large congregate setting.
Discuss and/or develop employment-related goals or employment-readiness goals with clients during annual or semi-annual report periods.
Refers, links, and coordinates to multiple agencies to ensure appropriate service initiation and delivery.
Ensures programs operational compliance to all regulatory guidelines.
Prepares and maintains client charts and other records and documents all activities performed on clients' behalf.
Prepares applications and variety of reports related to benefits and potential funding sources to meet client needs.
Advocates for clients rights, needs and access to services while ensuring human rights and satisfaction with all services.
Assists with discharge planning from care facilities and educational programs.
Provides crisis intervention and prevention services.
Attends meetings, staffings, and conferences as they relate to client, staff and program needs.
Attends inter-disciplinary team meetings to discuss decisions for client plan of care.
Provides or arranges transportation.
Other FUNCTIONS:
Performs other related functions as required.
KNOWLEDGE, SKILLS AND ABILITIES:
General knowledge of community and agency resources and programs of regional and state sources for the community service population; general knowledge of interviewing and supportive counseling techniques; general knowledge of social casework techniques; general knowledge of human development and behavior; general knowledge of the theories, principles and techniques of individual, family and group therapy; ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports; ability to establish and maintain effective working relationships with clients, associates and the general public; knowledge of MS Office, to include Word and Excel.
Competencies:
Must be a team player and client-focused; Accountable & Dependable; Attention to Detail; Exercises good decision making & judgment abilities; Ethical & demonstrates integrity; Flexible and adapts to change well.
Takes the initiative and willing to learning; Listening; Multi-tasking; Communication and tact; Planning & Organizing skills to complete work and meet timelines; Ability to assess situation, problem solve; Creative and innovative.
Reading comprehension and application; Relationship building and conflict resolution skills; Stress Tolerance and time management skills; Appreciate diversity; computer literate EDUCATION AND
Experience:
Bachelor's Degree in Human Services or equivalent, and at least 1 year working with individuals with intellectual disabilities is required.
PHYSICAL REQUIREMENTS:
This work requires little or no physical effort or exertion.
Working conditions are good; environment may be slightly dirty or involve occasional exposure to some disagreeable elements; accidents are improbable other than minor injuries; health hazards negligible; some mental effort and stress involved resulting in inconvenience and frustration.
The worker is subject to inside and outside environmental conditions.
The worker may be exposed to bloodborne pathogens and may be required to wear specialized personal protective equipment.
SPECIAL REQUIREMENTS:
Valid Virginia driver's license; attends training and maintains certifications as required by the Agency and regulatory guidelines, such as CPR, First Aid, Person-Centered Plan, and DBHDS Case Management Modules.
Job Type:
Full-time Pay:
From $60,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Education:
Bachelor's (Required)
Experience:
Developmental disabilities:
1 year (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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